shipping and return policy
vh1be Shipping & Delivery Policy
At vh1be, we are committed to fast and efficient delivery. Orders placed before 2 PM on weekdays are dispatched the same day. We offer free UK delivery via Royal Mail 2nd class post. Delivery times are estimates and not guaranteed. We address delivery issues promptly to ensure customer satisfaction. Please note, due to external challenges, overseas deliveries are currently suspended. For more details or assistance, please contact our support team.
vh1be Return Policy
If you need to return an item to vh1be, please reach out to us at letstalk@vh1be.com for detailed instructions on how to proceed with your return. Our team is ready to guide you through the process to ensure a smooth and hassle-free experience. Please contact us promptly to address your return needs efficiently.
vh1be Payment Method Policy
At vh1be, we are committed to providing our customers with convenient and secure payment options. Our policy outlines the various methods available for completing transactions, ensuring a seamless shopping experience.
1. **Accepted Payment Methods**: vh1be accepts a variety of payment methods including major credit and debit cards such as Visa, MasterCard, and American Express. We also accept payments through PayPal for those who prefer a quick and secure way to pay without sharing financial information.
2. **Payment Security**: We prioritise the security of your personal and payment information. Our website uses advanced encryption technology to protect your data during transmission. Additionally, we do not store any credit card details on our servers to further ensure your security.
3. **Transaction Confirmation**: Upon completing a purchase, you will receive an email confirmation of your order detailing the transaction for your records. Please ensure that your email address is entered correctly at checkout.
4. **Payment Processing**: Transactions are processed promptly to ensure that your order is dispatched and delivered as quickly as possible. If there are any issues with processing your payment, we will contact you with further instructions.
5. **Billing Information**: For payment processing, it is crucial that you provide current, complete, and accurate information. This includes your name, address, and any other information related to the payment method.
6. **Changes to Payment Methods**: If you need to change your payment method after placing an order but before it has been dispatched, please contact us immediately to update the information.
7. **Fraud Prevention**: All transactions are monitored for signs of fraud and suspicious activity may lead to transaction delays or cancellations to protect our customers.
By choosing to purchase from vh1be, you agree to our payment terms and conditions. If you have any questions regarding our payment methods or require assistance with payment, please contact us at letstalk@vh1be.com.
